Medical Support Assistant

Job Locations US-CA-Eureka
Posted Date 1 year ago(2/11/2019 12:31 PM)
Job ID
Overseas Travel Required
Security Level
Background Investigation


Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support VA Healthcare System (HCS) in Eureka, CA. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.


Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.


  • Acts as the designated scheduler and receptionist, responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures. Front desk duties which may vary at each location depending on the individual clinic needs
  • Adherence to
  • Answers all phone calls in a timely manner for scheduling requests on a daily, Mon-Fri basis and charts in patient s CPRS chart as required
  • Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately
  • Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor
  • Participates in quality improvement as requested, in order to ensure that the SF VA Health System is in compliance with all performance measures established by the SFVAHS, Vision 21, VA Central Office, JCAHO, OSHA, SOARS, and Inspector General
  • Adheres to the SF VA Health System Policy and Procedural Memorandums and the directives and policies set by JCAHO, OSHA, and Hybrid-Title 38
  • Provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents


  • Resident of the United States of America
  • Ability to speak clearly, hear and write English
  • Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 45-60 wpm with minimum errors
  • Heavy phone and computer usage, often simultaneously
  • Familiarity with medical terminology, hospital terminology and/or clinics
  • Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures
  • Minimum 6 months experience with medical appointment scheduling in a medical setting
  • Certified Medical Assistant (CMA) or comparable training is PREFERRED
  • Ability to pass a required level of security clearance (NACI-level background check)

EEO Statement

Ansible Government Solutions, LLC is committed to providing equal opportunity in employment to all employees and applicants for employment. Ansible will not tolerate any form of discrimination or harassment based on a person’s race, religion, color, sex, sexual orientation, age, national origin, medical/physical status or disability, or military status.


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